• Phone: +66 92 260 4270
  • Email us: info@v38design.com
  • Working Hours: 09:00 - 18:00

Terms and Conditions

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Terms and Conditions

Terms and conditions for online and telephone orders. Welcome to V38 Design’s website. The following Terms and Conditions apply only to orders placed via the V38 Deign website or via telephone orders placed with the Online Sales Team.

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Payment

You can pay for products using a debit card, credit card, or Bank transfer or by PayPal. We accept all Master card and VISA debit and credit cards. We can not take Maestro card.

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Delivery Costs

There is a surcharge for all deliveries. Please contact our Customer Care team on +66 (0) 993 085 375 or info@v38design.com for prices.

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Deliveries

One-man deliveries (for smaller items) are generally shipped with UPS or DHL. The product will be handed over by a single-man delivery crew, still in its packaging, which you will then need to dispose of.

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Return Policy

We hope you love your new furniture, but if it’s not as desired, simply contact us within fourteen working days of receipt (starting the day after you have received your delivery) for a no-quibble refund and we will organise a collection at your earliest convenience (there will be a surcharge, rates depend on area.

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Damaged/Faulty Products

We are really sorry if your product arrived damaged. We do use robust packaging, but sometimes damage can occur in transit. If we have a replacement available we will exchange it for you as soon as we can, or we will offer you an alternative.

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